Terms Of Use


By using this website, you indicate your agreement to be bound by these terms of use which should be read in conjunction with the terms set out in the formal agreements you have entered into with Mole Valley Asset Management (“MVAM”).

MVAM takes all reasonable steps to ensure that the site is available and that the information provided is accurate and, as far as reasonably possible, up to date. However, MVAM may rely on other sources to provide the information contained in this website. The material on this site is provided “as is” and MVAM makes no representations or warranties, express or implied, regarding the information provided on the site.

Commentary and other materials on this site are not intended to amount to advice on which reliance is placed.

MVAM excludes all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including indirect or consequential loss) in connection with this site in any way or in connection with the use, inability to use or the results of use of this site, any websites linked to this site or the material on such websites.

Nothing in these Terms and Conditions shall exclude or limit MVAM’s liability for death or personal injury caused by MVAM’s fraudulent misrepresentation or any liability which cannot be excluded or limited under applicable law (including without limitation consumer law).

Investment prices are as at the previous day close or an indicative basis.

The information is provided solely to enable you to obtain an indication of the status of your portfolio(s) and it should not be relied upon in connection with any investment decision or in order to calculate Capital Gains Tax or other calculations.

You should be aware that the Internet is not a fully reliable system of communication and that the site may be regularly withdrawn if repairs, maintenance work or new features are being introduced.

MVAM cannot warrant that this website will be free of viruses or other defects. MVAM will not be held responsible for any technical problems you may suffer as a result of using this website.

You undertake not to use this website for any unlawful purposes or to take any action that could undermine the site.

The pages on this website are intended for access and use by UK residents only. It is your responsibility to ensure that the use of the site is not contrary to local laws and regulations.

The content of this website is the property of MVAM or its licensors and is protected by copyright and intellectual property laws. You are not authorised to reproduce, re-transmit or distribute the information to anyone without the prior written consent from the relevant licensor.

MVAM reserves the right to update these Terms and Conditions from time to time without notice to you. The company reserves the right to deny access to this website to anyone at any time. Please note that no technical support can be provided.

MVAM is committed to safeguarding the privacy of visitors to this website. Please read the Privacy Statement provided separately on this website.

If you have any questions in relation to these Terms and Conditions, please contact MVAM by email to enquiries@mvam.com.

If you do not agree to any part of these terms of use, please exit the website and notify MVAM.





A transparent, fair and reasonable process for determining the appropriate remuneration at all levels of the Company is required to ensure that Shareholders remain informed and confident in the management of the Company. The Company also understands the importance of attracting and maintaining high quality individuals from directors right through to support staff.


The objectives of this policy are:

(a) to create a transparent system of determining the appropriate level of remuneration throughout all levels of the Company;
(b) encourage people to perform to their highest level;
(c) allow the Company to compete in each relevant employment market;


(d) provide consistency in remuneration throughout the Company; and
(e) align the performance of the business with the performance of key individuals and teams within the Company.

The policy details the types of remuneration to be offered by the Company and factors to be considered by the Board and management in determining the appropriate remuneration strategy.


Each executive and senior management employee will enter into a contract with the Company clearly setting out the terms and conditions of the remuneration package for that person. The contract will set out the expectations for the performance of the role and the key performance indicators, measures and criteria for assessment.

The Board must approve all contracts for senior management and Directors. The Board will disclose the details of any contract in accordance with the law and the Communications & Continuous Disclosure Policy.


The Board will approve the forms of remuneration to be offered to executive directors, executives, senior management and other employees (Employees), which may include:

4.1 Fixed Remuneration

The Board will from time to time determine the fixed remuneration level for each Employee within the Company. Such remuneration levels will be determined according to industry standards, relevant laws and regulations, labour market conditions and scale of Company’s business relating to the position. The fixed remuneration will reflect the core performance requirements and expectations of the Company.

4.2 Performance Based Remuneration

In addition to fixed remuneration the Company will implement a system of bonuses and incentives designed to create a strong relationship between performance and remuneration. Performance based remuneration will be linked to specific performance targets which will disclosed to relevant employees regularly.

4.3 Equity Based Remuneration

To motivate executives and management to pursue the long term growth and success of the Company the Company will include various plans and initiatives to deliver parts of the performance based remuneration as equity in the Company. The terms and conditions of any employee share plans will be approved by the Board and disclosed to the shareholders.


5.1 Performance Appraisal

The MD will conduct 6 monthly performance appraisals for all Employees to monitor and review the appropriateness of each remuneration package.

5.2 Board

The Board will be responsible for approving the remuneration strategy for directors, executive and senior management. In determining whether to approve the relevant level of remuneration, the Board will consider, prevailing market conditions, performance by the individual and the business strategies and objectives of the Company.

The Board will disclose the remuneration of senior executives in the Company’s Annual Report.


At MVAM we aim to treat all clients fairly and properly at all times. However, should you feel that you are not happy with the service you have received, for any reason, please let us know, in order that we may have the opportunity to put it right.

As a client, you are most welcome to approach us to discuss any aspect of your interaction with MVAM.

If you are not completely happy that your concern has been addressed, you can contact the Compliance Manager, by letter or email, or by telephone:

Mrs Lisa Sampson

Compliance Manager, Mole Valley Asset Management, Suite C1, South House, 21-37 South Street, Dorking RH4 2JZ.

or: complaints@mvam.com         01306 776982

Once your complaint has been received, MVAM undertake to deal with the complaint in a fair and timely manner, and shall follow the procedure as set out below:

*Appoint a member of the MVAM staff to oversee compliance with the FCA Complaints Handling rules – in most cases, Mrs Lisa Sampson

*Log the complaint with the date received.

*Respond to the complainant acknowledging receipt of the complaint

*The appointed staff shall lead the investigation and collate all correspondence in order to establish the facts of the case

*A final response, in writing, should be made to the complainant, within 8 weeks of receipt of the complaint, stating:

1 If the complaint is upheld or not, with an explanation of how that conclusion was arrived at

2 If necessary, an offer of redress will be made, or details of remedial action to be taken will be specified.

If you are not satisfied with the final response, then your complaint can be referred to the *Financial Ombudsman Service (FOS), but must be done so within 6 months of receiving the final response ( a copy of the FOS leaflet ‘your complaint and the ombudsman’) will be included in the Final Response letter.

The Board will review the contents of, and compliance with, this Policy regularly.


*What is the Financial Ombudsman Service (FOS)?

FOS was set up by law as an independent public body. Its job is to provide a speedy and cost effective way to resolve disputes between financial companies and their customers without having to go to court.

How they can help

FOS will listen to both sides of the story, and will give advice or make decisions based on the facts that they see. If you choose to accept the Ombudsman’s decision then it’s legally binding on both you and the business. However you don’t have to accept it, you’re still free to pursue the matter further through the courts should you wish.

If you’d like more information on the Ombudsman, what they do and how they can help, then you can also visit their website at http://www.financial-ombudsman.org.uk/

FOS Contact details

By email: complaint.info@financial-ombudsman.org.uk

By phone: 0300 123 9123 or 0800 023 4567 from 8am to 8pm Monday to Friday and 9am to 1pm on Saturdays



Please be advised that:

  • Any pricing information, return estimates or indications of past performance detailed in this website are not a guide to future performance.
  • The value of investments and income from them may go down as well as up and are not guaranteed.
  • You may not get back the amount you invested.
  • For funds that invest in bonds, the value of investments can fall if a bond issuer defaults, receives a lower credit rating, or if the risk rating of an individual issue changes.
  • Investments in overseas securities may be affected by changes in the rates of exchange which may also cause the value of your investment and any income it may pay to go down or up.
  • Any favourable tax treatment of a product (including but not limited to ISAs) is subject to government legislation and as such may change at any time.
  • Fluctuation may be particularly marked in the case of a higher risk fund and the value of an investment may fall suddenly and substantially.


  • While the information and opinions provided on this site have been compiled in good faith and we believe that the information detailed on this website is accurate as at the date of publication, MOLE VALLEY ASSET MANAGEMENT LTD does not warrant that the information will be accurate, complete and current at all times. MOLE VALLEY ASSET MANAGEMENT LTD does not assume any liability for any use or misuse of the information detailed on this website.
    Please be aware that MOLE VALLEY ASSET MANAGEMENT LTD will update the content on the website and this notice from time to time. Please ensure that you visit this page regularly and refresh your browser to ensure the information is up to date.
  • MOLE VALLEY ASSET MANAGEMENT LTD accepts no liability for any loss that may arise if the goods or services advertised within this website become unavailable.
  • Where a claim is brought against MOLE VALLEY ASSET MANAGEMENT LTD by a third party in relation to your use of this website, you hereby agree to fully reimburse MOLE VALLEY ASSET MANAGEMENT LTD for all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses), or liabilities, whatsoever suffered or incurred directly by MOLE VALLEY ASSET MANAGEMENT LTD as a consequence of improper use of this website. Neither party should be liable to the other for any loss or damage which may be suffered by the other party due to any cause beyond the first party’s reasonable control including without limitation any power failure.


Mole Valley Asset Management Ltd takes all practical steps to ensure the security of this website however it is your responsibility to ensure that your computer is virus protected. Mole Valley Asset Management Ltd accepts no responsibility for any loss you may suffer as a result of accessing or downloading information from this site.


  • If you believe any information on this site is inaccurate or have any suggestions on how the content of this site could be improved please email us at: enquiries@mvam.com
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